Our delivery information
Our guarantee policy includes the possibility of returns if your order is incomplete
We ship across the whole of UK. We ship for a flat shipping fee of £15 (FREE shipping on orders over £500). The guaranteed delivery time is 2-6 business days. However, in most cases, we deliver your order within 5-10 calendar days.
Our warehouses are located both in the UK and in many countries in Europe. Depending on your product and your location, our shipping department takes the necessary precautions to deliver your products within the guaranteed delivery time.
Your products will be shipped via international registered mail through national (local) postal companies. This allows delivery to your address, service center, or post office box.
Your package will only contain your name and shipping address: We never mention our website, product type, or your name on the package, so your order is 100% confidential.
Tracking numbers will be provided within 1-3 business days after shipment. We will send you an email with your tracking number and a link to track your delivery. However, if you are unable to provide an email address, you can contact our customer service department for the latest information on your order.
Our guarantee policy includes the possibility of returns if your order is incomplete, does not arrive on time, arrives in poor condition, or the products are ineffective. If you experience a problem with your order within 3 months of delivery, please contact our customer service department so we can resolve it as quickly as possible.